HANE FAMILY RESORT

SUSTAINABILITY REPORT 2025

VISION – MISSION

VISION

Our main principle is to meet the needs and expectations of our guests through a mindset of continuous improvement while remaining a strong and reliable organization.

All of our employees are responsible for ensuring customer satisfaction in quality and service and for continuously improving our standards. Guest satisfaction is our highest priority.

Our primary goal is to transform our brand into a globally preferred and growing hotel chain.

MISSION

Our mission is to become a globally recognized, preferred, and recommended hotel that inspires confidence in its guests, employees, business partners, and environment; continuously improves and perfects its service quality; and contributes to the local economy and society of the region where it operates.

SUSTAINABILITY APPROACH

Sustainability is important not only for today but also for the future. We must appreciate, respect, and protect everything nature offers us. To leave a clean environment, a healthy life, and a rich natural heritage for future generations, we must all fulfill our responsibilities. We should never forget that being beneficial to nature is also beneficial to ourselves.

“RESPECT FOR NATURE, KINDNESS FOR THE FUTURE: NOT ONLY TODAY, BUT ALWAYS”

As Hane Family Resort, we are aware of our environmental responsibilities. Our comprehensive waste management model implemented within the scope of the “Zero Waste” certification is an important step toward protecting nature and leaving a cleaner world for future generations.

Waste management is a holistic approach that includes preventing waste generation, reducing waste at its source, reusing, separating by type, collecting, temporary storage, transportation, recycling, energy recovery, and disposal processes.

• In 2025, we achieved the recovery of 2,005 kg of waste oil.
• In 2025, we ensured the disposal of 361 kg of hazardous waste.

OUR ENERGY-FRIENDLY INFRASTRUCTURE

• Smart sensor systems are available in guest rooms.
• 90% of the lighting throughout the hotel consists of LED systems.
• Sensor-operated lighting is used in public restrooms and corridors.
• Most outdoor lighting systems are connected to timer-controlled sensors.
• Energy-saving insulated comfort glass is used in rooms and common areas.
• Frequency-controlled booster systems and air conditioning units are installed.

ELECTRICITY CONSUMPTION

Energy consumption data for 2025 has been presented graphically.

GREEN ENERGY

Our facility supports energy consumption through solar energy with 150 solar thermal panels.

25% of the total energy used for water heating is supplied by solar energy.

LNG CONSUMPTION

The 2025 LNG consumption analysis has been presented graphically.

WATER SAVING

Without compromising health, hygiene, and guest satisfaction, we use water-saving equipment to reduce overall water consumption, inform our guests, and train our employees on this matter.

The following practices are continuously implemented in our hotel regarding water conservation:

• We prevent unnecessary water usage through low-flow faucets and shower heads.
• We reduce flush water consumption through low-volume reservoirs.
• Our environmentally friendly gardens are irrigated with drip and sprinkler systems.
• Water consumption is minimized through irrigation automation systems.
• Area-based water consumption monitoring is possible through departmental meters.
• Towel and linen changes in rooms are carried out according to guest requests.
• If there is no guest request, replacements are made every two days.

WATER CONSUMPTION

Water consumption data for 2025 has been presented graphically.

EMPLOYEE RIGHTS

Equal Opportunity Principle

Equal opportunity principles are applied during recruitment processes. Respect for human rights and non-discrimination based on race, religion, language, or gender are fundamental principles.

Physical and Emotional Integrity

All necessary measures are taken to protect the physical, mental, and emotional well-being of employees within the company. Forced labor and child labor are strictly prohibited.

Communication Channels

Employees can directly reach senior management through the established “Online Portal.” In addition, we encourage our employees’ creative ideas regarding facility operations and practices.

TRAINING OPPORTUNITIES PROVIDED TO OUR EMPLOYEES

• Occupational health and safety training
• Environmental training
• Food safety training
• ADR training
• Hazardous material spill and leakage response training
• Fire safety training
• Working at height training
• Sustainability, energy efficiency, and water saving training
• Waste management training
• Abuse and harassment prevention training
• First aid training

WOMEN’S EMPLOYMENT AND EMPOWERMENT

We develop special employment programs to increase women’s participation in the workforce.

We implement corporate policies and practices to ensure gender equality.

By providing leadership opportunities to our female employees, we take important steps toward eliminating gender inequality.

REGIONAL EMPLOYMENT

Increasing local employment directly contributes to the economic development of the region in which we operate.

84% of our employees consist of individuals living in Antalya and surrounding districts.

The experience, cultural harmony, and sincere communication local staff establish with guests are among the most valuable components of our service quality.

GUEST-ORIENTED QUALITY APPROACH

Regular Feedback Mechanisms

Comprehensive evaluation systems are implemented to monitor the performance of each department within its own field.

Continuous Improvement

Products and services are continuously improved in line with guest feedback.

Effective Complaint Management

Hane Family Resort has developed an effective system to resolve all guest complaints quickly while prioritizing customer satisfaction.

CULTURAL HERITAGE

Each of us is a guardian of the cultural heritage inherited from the past.

Every structure, artifact, and tradition carrying traces of ancient times reminds us of our roots and helps us understand who we are.

Protecting this heritage and passing it on to future generations is not only a responsibility but also an honor.